Pedro Amodeo

Strategic technical partner for a portfolio of 30 enterprise accounts across fashion, footwear, cosmetics, and retail — combined annual GMV of ~$16M.

• Lead executive strategy sessions and QBRs with C-level and IT stakeholders, translating platform capabilities into actionable commerce roadmaps.
• Manage critical integrations across marketplace ecosystems — Amazon, Mercado Livre, TikTok, and Shopee — ensuring operational continuity.
• Proactively identify platform friction points through observability data and BI analysis before they impact merchant performance.

Selected for VTEX's competitive rotational program combining deep platform architecture training with hands-on enterprise strategy execution.

• +10% increase in marketplace sales channel revenue for a key enterprise partner through targeted digital commerce architecture restructuring.
• Led technical workshops for Tier 1 clients, bridging platform capabilities with commercial growth objectives for C-level and IT audiences.
• Top Tier classification for support ticket resolution performance (2025).

Frontline technical layer between VTEX's platform and enterprise clients — resolving mission-critical issues across Catalog, Pricing, Checkout, and OMS.

• 90%+ client satisfaction rate across enterprise ticket resolution.
• Diagnosed and resolved synchronization failures across 10+ marketplace integrations — Amazon, Mercado Livre, TikTok, Shopee — for Tier 1 partners.
• Led FastStore V1 → V3 composable architecture migration for a Tier 1 supermarket, driving long-term performance and scalability.

Built and scaled the operational and data infrastructure for programmatic and retail media campaigns across a 3.5-year tenure.

• 50% reduction in processing time by redesigning performance reporting workflows through improved data mapping and automation.
• +10% increase in company GMV by streamlining technical onboarding for mobile-focused clients.
• Overhauled company CRM (~40 users), redesigning B2B prospecting workflows to improve pipeline visibility and scalability.
• Built SQL-based dashboards to monitor Programmatic and Retail Media campaign performance for internal and client decision-making.

• Managed daily relationships with major acquiring partners — Cielo, Rede, Stone, GetNet — as primary point of contact for technical troubleshooting.
• Contributed to restructuring the e-commerce partnership process, improving merchant onboarding and delivering KPI dashboards from high-volume data.